Maintaining the Confidentiality of Arbitration Proceedings
Recently, AF has been receiving calls from insureds regarding the arbitrator’s decision on their case. Arbitration proceedings among members as administered by AF are confidential.
On May 11, the membership@arbfile.org address was discontinued. Members attempting to submit a support request via email will be redirected to our member support portal, with phone support available.
Recently, AF has received requests from members asking for the ability to amend their case submissions in Total Recovery Solution® (TRS®), such as correcting information or adding missing documents.